Caleb’s Success Story: Overcoming Barriers & Finding Momentum at Victoria International Airport

Posted on September 16, 2026

By Ellen Young

After experiencing four years of unemployment, exacerbated by the isolation and health challenges of the COVID-19 pandemic, Caleb found the right opportunity to turn things around.

While looking for work, Caleb encountered persistent misunderstandings from past employers regarding disability. “They see my disability and then they don’t really see my worth,” Caleb explained. “People assume that it’s all the same… But every person has different varieties. [Past employers] didn’t have the time or the patience to put the effort into an employee.”

Things began to change when Caleb’s WorkBC Employment Advisor connected them with a targeted hospitality and retail training program delivered by the John Howard Society. The structured support helped refresh Caleb’s resume and provided dedicated hours for job searching, leading directly to a hiring opportunity at Victoria International Airport with SSP Canada, an operator of food and beverage outlets in travel locations.

Hired initially in late February to work at Spinnakers on the Fly as a barista, Caleb quickly demonstrated an exceptional work ethic and a versatile skillset. Over the past several months, he was cross trained across multiple airport dining locations, including Fresh Cup, taking on roles in bartending, food delivery, prep work, and order management.

“I don’t mind learning all this stuff,” Caleb shared. “So, if they need it, I get new experiences. I’m just happy working.”

Beyond gaining financial independence, doubling his income through airport tips from international travelers, the fast-paced workplace environment has sparked a significant personal health transformation. By staying constantly active on shift, Caleb has logged over 280 km of walking per month, significantly improving his overall health and fitness.

Looking toward the future, Caleb plans to continue expanding his qualifications by pursuing a formal bartending certification and Level 3 First Aid training, with long-term goals of expanding into restaurant serving.

For other job seekers facing barriers, Caleb’s advice is straightforward: stay motivated, take advantage of skill-building programs, and find an environment that recognizes your potential.

Inspired by Caleb’s story? Contact us today to discover how WorkBC can support your career goals.